Shipping policy

Shipping Policy

Effective Date: 7th June, 2021

1. Shipping Timelines
   ​​Our shipping is largely handled by Sendle, a reliable courier service, and Australia Post. Estimated delivery times for standard shipping range from 1 to 10 business days, depending on your location within Australia. Please note that these delivery times are approximate and may vary due to factors such as product availability and unforeseen circumstances.
   
   
2. Shipping Rates
   
   Shipping rates are calculated based on factors such as destination, package weight, and chosen shipping method. Shipping costs will be displayed at checkout before you complete your purchase.

1. Order Processing
   
   Orders are typically processed within 1-3 business days after payment confirmation. You will receive an email confirmation once your order has been shipped, along with tracking information, if applicable.

1. Order Tracking
   
   For orders that include tracking, you will receive a tracking number via email once your order is shipped. You can use this tracking number to monitor the status and estimated delivery date of your package.

1. Address Accuracy
   
   Please ensure that your shipping address is accurate and complete to avoid delays or delivery issues. We are not responsible for orders delivered to incorrect addresses provided by the customer.

1. Lost or Damaged Items
   
   In the unlikely event that your order is lost or damaged during transit, please contact us at candlesbylilith@gmail.com within 5 days of receiving your order. We will work with you to resolve the issue and, if necessary, initiate a replacement or refund process.

1. Australian Consumer Law
   
   Our shipping policy complies with the Australian Consumer Law, which provides certain rights and protections to consumers. You are entitled to refunds, replacements, or repairs in accordance with these laws.

1. Customs and Import Duties
   
   We only ship within Australia. For international shipping, please note that customers may be subject to customs duties and taxes upon importation, and these charges are the responsibility of the customer.

1. Public Holidays
   
   Please be aware that shipping times may be affected during public holidays. We recommend placing your orders well in advance to ensure timely delivery.

1. Contact Information
   
   If you have any questions or concerns regarding our shipping policy, please contact us directly at candlesbylilith@gmail.com